Analysis of tourism complaints

Legal analysis: complaints must be submitted to the tourism quality supervision office. The National Tourism Administration stipulates that the time for accepting complaints is valid within 90 days from the date of the incident. On the basis of finding out the facts and distinguishing the responsibilities, the Tourism Quality Supervision Office will mediate the cases that can be mediated within 30 days, and promote the two sides to reach an agreement. After making a decision, the Quality Supervision Office will issue a "Decision on Compensation for Quality Margin of Travel Agency" to both parties. If the parties are not satisfied with the decision, they can appeal to the tourism quality supervision office at the next higher level within 15 days after receiving the notice, or appeal to the people's court.

Legal basis: Article 92 of the Tourism Law of the People's Republic of China stipulates that disputes between tourists and tour operators can be resolved through the following channels: (1) negotiation between the two parties; (two) to apply for mediation to consumers' associations, tourism complaint acceptance agencies or relevant mediation organizations; (three) according to the arbitration agreement reached with the tour operators to arbitration institutions (four) to the people's court.

What direction are you going to write your paper on how to deal with complaints in tourism services? Has the teacher approved the topic? Is there an outline for the teacher to look at the writing direction?

Did the teacher tell you which direction to write the paper in? Before writing a paper, you must write an outline, so that the teacher can determine the framework and avoid major changes in the process of revising the paper in the future! !

Pay attention to the format requirements and writing norms of the school, otherwise it is likely to be sent back and revised again. If you still don't understand or don't understand anything, you can ask me. I hope you can graduate smoothly and move towards a new life.

Thesis writing is a professional and highly technical major. Students should pay attention to the following questions when writing their graduation thesis:

First, the writing principle

(1) Advance. Before choosing a topic, we should choose a forward-looking topic, that is, a topic that has certain reference value for Chinese functional departments to formulate relevant principles and policies.

(2) practicality. When writing a thesis, we should avoid empty talk and repeating outdated things. We should choose practical problems that have a great impact on enterprises in our work to discuss and put forward new opinions.

(3) timeliness. Students who write papers in this field are reminded that since the current system was promulgated by the Ministry of Finance in 2001, we should pay attention to the articles published in journals after 2001 when writing papers. For example, students should pay attention to writing articles on information distortion Since the promulgation of the current system, the problem of information fraud has been eliminated from the institutional level, so it is suggested that this topic should not be selected again.

(4) The viewpoint is correct. When writing a paper, its views should not go against the national principles and policies.

(5) Topics should be strictly limited to, finance, auditing and computerization; Or write a topic about the intersection of finance major and other disciplines. Such as: "the impact of tax planning on corporate financial activities". Its theme must reflect the content of financial specialty. Otherwise, it's beside the point.

Second, the idea

1. Topic selection

(1) Not all titles published in journals are suitable for us to write. Because the number of words required to complete a professional undergraduate thesis is between 8,000 and 10,000 words, some published thesis topics can't meet our requirements, so they are not suitable for us to choose.

(2) When writing a paper combining with professional practice, it is necessary to highlight the guiding role of the theories and methods of finance major in practical work. Without this guiding role, the paper will become an investigation report or a work summary.

(3) Pay attention to the examination of questions. In order to pursue the novelty of the topic, some students have contradictions when determining the topic. For example, some students set the topic as "Innovation of internal control mechanism in enterprises". We know that the relevant departments have not issued complete regulations on the internal control of enterprises, which is an exploratory issue, and it is impossible to innovate on this basis.

(4) The topic should be worth discussing. The writing of the paper should be aimed at establishing and perfecting relevant regulations or solving major problems faced by enterprises in financial work, such as "Talking about China's financial distribution report". This topic puts forward practical and constructive suggestions for the relevant provisions of the current system in China, which has certain reference value for functional departments to further improve the draft of Enterprise Financial Distribution Report. On the contrary, some students' topics such as "About Personnel's Professional Ethics" and "Strengthening Cost Management and Improving Enterprise's Economic Efficiency" are very empty and have no actual content. Therefore, students are advised not to choose these topics as papers to write.

2. Writing process

Once the topic is determined, you should start writing. When writing, you should pay attention to:

First, determine the topic; Collect relevant information around the topic; Third, screen the relevant materials; Fourthly, determine the outline of the paper according to the filtered data, and integrate your own views into the outline; Fifth, start writing the thesis according to the detailed outline.

When collecting information, students can go to the Beijing Library to look up the publications: Research, Finance and Guide, Accounting Newsletter, Accounting Monthly, China Agriculture, Modern, Tianjin Finance and Accounting, etc. They can also refer to the articles on finance in the journals of financial colleges and universities.

Third, the problems that should be paid attention to

(1) the topic and content should be consistent. For example, when some students wrote "On the Internal Control of Enterprises", they mixed many contents about the control and prevention of financial risks of enterprises, which showed that the topic was out of touch with the content, thus weakening the theme.

(2) The structure of the paper should be rigorous. After the outline of the paper is determined, it is necessary to see whether its structure is reasonable. For example, the general structure of "On the Control and Prevention of Audit Risk" should be:

Definition of audit risk. Compare the definitions of audit risk in different countries, and draw a conclusion through comparison; Characteristics of audit risk. Explain the characteristics in detail; The causes of audit risk. Analyze the causes of audit risk item by item; Control of audit risk. Mainly write out the steps to control audit risk; Prevention of audit risk. Write down the main preventive measures. For example: For example, in terms of preventing audit risks, those aspects of the current system that are not standardized need to be improved, and how to improve them. Enlightenment from international successful examples.

(3) The content of the article should be detailed and appropriate, and the focus should be prominent.

(4) Thesis writing should be able to reflect the current concerns in China's financial field, depending on the relevant publications in recent years.