Tourism contract management

With the continuous development of tourism, the number of tourism contracts is increasing, and the importance of contract number is becoming increasingly prominent. This paper will analyze the importance of tourism contract number in detail and how to deal with it correctly.

First, enhance management efficiency

Travel agencies generally file travel contracts according to their numbers, which is convenient for later inquiry, review and verification. If the numbers are not numbered or standardized, and special symbols are added, it will reduce the efficiency of contract management, and may even lead to the loss of contracts and the confusion of documents. Therefore, the correct and standardized numbering of travel contracts will help improve management efficiency.

Secondly, in tourism organizations, correct numbering can avoid repeated arrangements. For example, if a team's contract number has been entered into the system, the system can automatically detect all its travel arrangements and indicate its existing plans in the schedule to avoid duplication and increase the work efficiency of travel agencies.

In addition, for the contract management of the tourism industry, the contract number is not only used as a certificate of contract management, but also related to the customer trust of the tourism industry and the role of the tourism contract in ensuring customers. We will further analyze the following:

Second, improve customer trust

The standardization of tourism contract number is an important way to strengthen the internal management of tourism enterprises. The standardized contract number can make customers trust tourism enterprises more and reflect the specialization, systematization and standardization of enterprises. Compared with some unnumbered contracts, using standardized contract numbers will further improve the standardization of the tourism industry and strengthen the binding force of tourism contracts, thus increasing customers' trust in tourism.

Third, protect the rights and interests of customers

For tourism enterprises, the correct and standardized contract number is not only to improve management and customer trust, but also to protect customer rights and interests. Through the one-to-one correspondence of contract numbers, we can not only ensure that the itinerary does not change, but also get a clear way to claim compensation if the itinerary changes, which is helpful to maintain the healthy development of the tourism industry and protect the legitimate rights and interests of customers.

In addition, the contract number can also help tourism enterprises to strengthen the supervision of the tourism industry, avoid improper behavior and enhance the credibility of the tourism industry.

Four, the correct handling of tourism contract number

It is very important to implement the contract numbering system. The following principles should be followed to correctly handle the numbering of tourism contracts:

First, standardize numbering and avoid duplication. The contract number should meet certain standards and abide by certain numbering rules and methods. In order to avoid repeated numbering, we suggest adopting continuous numbers and data specifications;

Second, the numbering information should be complete. The travel contract number should not only include the necessary information such as the name of the travel agency, the date of signing the contract, the number of people and the way of signing the bill, but also include information such as itinerary, accommodation and catering.

Third, choose standardized software management. Using standardized software to manage travel contracts can reduce the workload of manual operation, which is more convenient and fast, and can better protect the rights and interests of customers.

V. Summary:

Although the tourism contract number is only a small combination of numbers, it reflects the importance of the standardization and healthy development of the tourism industry, and it is widely used in practical operation. Therefore, standardizing the contract numbering system is a central task for tourism enterprises to strengthen internal construction and enhance customer trust, and the application of this system should be paid attention to in daily work.

Operating rules of the new travel agency regulations

1. Words such as "car tour, car view and distant view" are not allowed to appear again, and such scenic spots cannot be regarded as tourist attractions;

2, including the scenic spots in progress (including free) must write down the time of the tour (hours);

3. Don't write the scenic spots at your own expense into the itinerary, start a new line or item, and write clearly the name, item, price and visit time at your own expense;

4. Start a new line or item and write down the time and times of free activities in this trip;

5. Start a new line or item, and write down the number of shopping shops, the length of stay and the name of the shopping place during this trip;

6. Write down the starting point, passing place and destination for each trip;

7. Accommodation: In the future, you can't write the words "quasi-grade, same grade", and this will be the standard:

Quasi-second-budget hotel (standard room); Guaer-listed two-star hotel

Quasi-three-senior hotel (standard room); Hanging three-listing three-star hotels

Quasi-four-luxury hotel (standard room); Hanging four-listing four-star hotels

Quasi-five-super luxury hotel (standard room); Hanging five-listing five-star hotels

8, meal: write clearly how early and how positive the whole trip is; Breakfast Yuan/person/meal, dinner Yuan/person/meal.

The new travel agency regulations stipulate that the maximum penalty for forcing tourists to shop is 500 thousand

At present, some travel agencies attract tourists to join the tour group with quotations below the cost, and then earn illegal benefits by shortening the tour time, changing the itinerary, tricking and forcing tourists to shop and adding paid services. In order to solve these problems, the regulations first strictly prohibit travel agencies from quoting below cost. Secondly, it is stipulated that the travel agency must conclude a written contract with the tourists, and clearly stipulate in the contract the specific content and time of the tour items arranged by the travel agency, the time and times of the tourists' free activities, the travel expenses and payment methods that the tourists should pay, the shopping times arranged by the travel agency, the length of stay and the name of the shopping place, as well as the tour items and prices that the tourists need to pay separately. What should the travel agency do if it does not follow the contract? The regulations stipulate that travel agencies that provide other paid services outside the travel contract without the consent of tourists will be fined between 10,000 yuan and 50,000 yuan; Travel agencies that change the itinerary agreed in the contract due to force majeure, deceive or coerce tourists to shop or participate in tours that need to be paid separately will be fined between 100,000 yuan and 500,000 yuan, and the relevant tour guides and tour leaders will also be fined between 10,000 yuan and 50,000 yuan; If the circumstances are serious, the business license, tour guide card or tour guide card of the travel agency shall be revoked. [Further reading] Tian Ling, general manager of China Youth Travel Service, believes that strictly prohibiting hidden charging items will help standardize the market order of travel agencies and actively promote the development of regular travel agencies. However, for travel agencies with irregular behavior,It may mean losing some revenue sources, leading to an increase in line quotation. Entrusting other travel agencies requires the consent of tourists. It is understood that it is a common practice for travel agencies to entrust the business of receiving tourists to local agencies. However, many tourists report that some travel agencies entrust their reception services to local agencies without corresponding reception conditions in order to save the commission fees, which makes tourists unable to enjoy the agreed level of reception services. In view of the above problems, the regulations stipulate that if a group agency needs to entrust reception services to other travel agencies, it must obtain the consent of tourists. When entrusting, you should choose a travel agency with corresponding qualifications, and sign an entrustment contract with the land agency on the reception of tourists, clarify the service arrangements and standards for receiving tourists, and stipulate the rights and obligations of both parties. In order to reduce disputes, clarify responsibilities and protect the legitimate rights and interests of tourists, the regulations clearly stipulate that if the entrusted travel agency breaches the contract and causes damage to the legitimate rights and interests of tourists, the entrusted travel agency shall bear the corresponding liability for compensation. After the entrusted travel agency makes compensation, it can recover from the entrusted travel agency. However, if the entrusted travel agency causes damage to the legitimate rights and interests of tourists due to intentional or gross negligence, it shall be jointly and severally liable to tourists together with the entrusted travel agency. [Further Reading] In order to ensure that tourists can get timely assistance when their legitimate rights and interests are infringed, the regulations stipulate that tourism service supervision and telephone complaints should be regarded as necessary items in tourism contracts. It also stipulates that,Tourists can complain to the tourism, industrial and commercial administrative departments, price or business and other relevant regulatory departments. The department that receives the complaint shall promptly investigate and deal with it, and shall be obliged to inform the tourists of the relevant information about the investigation and handling. The threshold of the inbound tourism market has been reduced by 4/5. According to the original Regulations on the Administration of Travel Agencies, travel agencies can be divided into international travel agencies and domestic travel agencies. International travel agencies can engage in outbound tourism and inbound tourism, while domestic travel agencies can only engage in domestic tourism. However, with the sharp increase in the number of inbound tourists, the number of existing international travel agencies is difficult to meet the needs of China's tourism market. At the same time, with the continuous improvement of the business level of travel agencies engaged in domestic tourism business, they have the ability to receive inbound tourism. To this end, the regulations unify the access conditions for engaging in domestic tourism business and inbound tourism business, and stipulate that after obtaining the business license of travel agencies, they can operate both domestic tourism business and inbound tourism business. At the same time, the regulations also reduce the minimum registered capital required to operate inbound tourism business from RMB 1.5 million to RMB 300,000, greatly reducing the entry threshold of the inbound tourism market. [Further Reading] According to statistics, there are currently more than 19,800 travel agencies in China, including more than 1,800 international travel agencies and more than 18,000 domestic travel agencies. In 2008, the number of inbound tourists was 130 million, and the foreign exchange income from tourism reached 40.8 billion US dollars. Received 1.71 billion domestic tourists, and domestic tourism income reached 874.9 billion yuan;China citizens were organized to travel abroad for 45.84 million times.

The State Council DecreeNo. 550th

The new Regulations on the Administration of Travel Agencies will come into effect on May 1st this year.

Provisions ~ penalties

Relevant provisions and penalties of the new regulations

Travel agency:

Zero negative tour fare quotation; A fine of 10,000 ~ 50,000

Do not indicate the purchase at your own expense; A fine of 20000 ~ 100000.

Entrust his agency to take over the delegation with a zero-negative tour fee; A fine of 20000 ~ 100000.

Ask the tour guide to force the guests; A fine of 20000 ~ 100000.

Forcing guests to shop or pay for themselves; A fine of 100,000 ~ 500,000 yuan

Guide individual:

Forcing guests to shop or pay for themselves; A fine of 10,000 ~ 50,000

There are corresponding penalties for making low-priced group flight tickets to low-priced groups, and the travel Committee has also begun to send people to pretend to be tourists. Please pay attention to the unannounced visits to travel agencies after May 1.

Please give up the low-cost group for the sake of tourists and the future of your travel agency!