The phenomenon of dishonesty in tourism

On Dishonesty in Tourism

Since 1980s, the economy of China has developed greatly. With more money in their pockets, people are spending more money on travelling, which has brought prosperity to tourism. Nevertheless, many travel agencies or agents are reported to cheat their customers and make money in a dishonest way.

The reason for dishonesty in tourism is various. First and for most, money is the spur. Some travel agencies use all means to cheat their customers in order to get more money. Secondly, to survive in the fierce competition, travel agencies have to make enough profits. To realize profit maximization, they cheat. Last but not least, their victims seem to have little sense of defending their rights.

To regulate travel agencies and protect the rights of tourists, the government has issued various laws. However, I think tourists can take the following tips to avoid travel scams. First, choose a trustworthy travel agency for your trip. Secondly, use your common sense and keep alert while travelling. Finally, defend yourself if your rights are violated.

Reference translation:

Great changes have taken place in China's economy since 1980s. More money is in their pockets, and people spend more money on travel, which brings prosperity to tourism. However, it is reported that many travel agencies or agents cheat their customers and make money in dishonest ways.

Tourism is a variety of dishonest reasons. First of all, for most people, money is a stimulus. Some travel agencies use all means to cheat customers in order to get more money. Secondly, in the fierce competition for survival, travel agencies must earn enough profits. In order to maximize profits, they cheated. Last but not least, it seems that the victim didn't defend his rights.

The government has promulgated various laws to regulate travel agencies and protect the rights of tourists. However, I think tourists can take the following suggestions to avoid travel traps. First, choose a trusted travel agency for your trip. Secondly, use your common sense and stay awake when traveling. Finally, whether defending yourself violates your rights.

The phenomenon of lack of honesty in tourism is not accidental, but is formed by the continuous accumulation and precipitation of many factors. When analyzing the reasons of honesty in tourism industry, we need to start from three aspects: tourism administration department (government), tourism enterprises and tourists themselves.

(A) the government level

China's tourism legal system is still not perfect, and the basic tourism laws such as Tourism Law have not been promulgated and implemented, so it is still difficult to guarantee the realization of tourism service quality by legal means. Some tourism operators take advantage of the lack of current tourism laws and regulations in China, constantly playing "edge ball" or even directly exploiting the loopholes of the law to make profits, which leads to the problem of integrity in the tourism industry not being fundamentally solved.

2. Lack of macro-control and supervision by tourism administrative departments. The credibility problems exposed by complaints in the tourism industry are due to the management of the tourism enterprises themselves, as well as the whole tourism industry system, interest relationship and the whole market competition. The former is the factor that the tourism enterprises themselves can control and improve, and the latter is the deep-seated reason that leads to the credibility problems, which is also the key to solving the credibility crisis of the whole industry. This requires the tourism administrative department to carry out effective macro-control and necessary supervision over the whole tourism industry, which is an important guarantee to solve the credibility problems.

3. The system of tourism industry is not perfect, and there are many unreasonable elements. The integrity reward and punishment system in tourism industry is not perfect, and the cost of dishonesty is low, which leads to the increasingly serious consequences that the integrity problem cannot be paid enough attention to by tourism enterprises. The current salary system of tourism enterprises is not reasonable. Front-line employees, such as tour guides and hotel waiters, find it difficult to provide high-quality services to their guests and even lead to dishonesty when their own values are not recognized and their reasonable income is not guaranteed. The system of tourism industry is in urgent need of perfection and rationalization, which requires the macro-coordination and support of tourism administrative departments.

4 Tourism system construction

In the process of the development of local tourism, government credit plays a vital role in the construction of the integrity system of the whole city tourism. As the most authoritative institution in social and economic life, the government has strong appeal and appeal, and it is one of the actors in system construction. The honest operation of the government plays a demonstration role, which directly drives the honest and trustworthy behavior of other tourism participants. If the government can't be honest, market players will follow suit, and dishonesty will be encouraged, which will lead to a great decline in social credit. The government's own decision-making mechanism is not perfect, laws, regulations and policies often lack stability and permanence, and they are constantly changing and unable to fulfill their promises, all of which are manifestations of serious dishonesty, which will lead the public, enterprises and investors to make unconvincing and unprotected judgments on tourism from their own perspectives.

(B) the level of tourism enterprises

1. At present, most tourism enterprises in China, especially travel agencies, still lack brand awareness, quality awareness and innovation awareness, and price is the main means of competition. Such vicious competition makes the profits of the tourism industry decline, and the problem of integrity is becoming increasingly serious.

2. Tourism enterprises lack planning in the recruitment and use of talents, and many enterprises often adopt the method of "recruiting now", which makes it difficult to ensure the quality of employing people, resulting in some honesty problems caused by the low quality of staff.

The immature consumption psychology of tourists blindly pursuing low quotation is also one of the reasons for the formation of dishonest business model in tourism industry.